Law firms
Explain your practice and route inquiries into a reviewed intake process, without treating a public form as a secure client portal.
Renatus approaches a law-firm website as a service-information and intake project. The first questions are which matters the firm handles, who reviews inquiries, and what the visitor should understand before sharing information. The firm reviews all professional statements, disclaimers, and intake wording; Renatus builds the agreed technical workflow.
Create useful pages that explain the services the firm chooses to describe publicly, its genuine service area, and the next step for contacting the team. Use approved attorney information and genuine work-related evidence where appropriate. Avoid automated pages that simply replace one location name with another or imply a guaranteed case outcome.
A first-contact form can capture basic routing information while telling visitors not to submit confidential records through that channel. Confirm who monitors submissions and what the acknowledgment should say. Conflict review, representation decisions, and professional obligations stay with the firm’s established process; the website must not imply those decisions happen automatically.
Public pages, appointment requests, and authenticated document exchange have different requirements. A proposed portal needs its own discussion of permissions, retention, access recovery, logging, and integrations. Existing practice-management software may already provide the right workflow, so the first task is to evaluate it rather than replace it by default.
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